We have a 24 hour return policy, which means you have 24 hours (1 business day) after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@femmeglowworld.com. If your return is accepted, we will give you instructions on how and where to send the product(s).

You can always contact us for any return question at +012 789654321

Damages and issues
Please inspect your order immediately upon receiving (within 24 hours) and contact us immediately if the item is defective, damaged or if you receive the wrong item or shade, so that we can evaluate the issue and make it right.

Exceptions /non-returnable items
Certain types of items cannot be returned. Please contact us to confirm if the item in question can be returned.
Unfortunately, we cannot accept returns on SALE/CLEARANCE ITEMS or gift cards.

Exchanges

No exchanges unless there was an error on our end. In the event that you received the wrong product or a damaged product, please visit our shop in person to exchange.

For those outside of Accra, if you received the wrong product in error (must provide proof), please contact us by phone within 24 hours of receipt for resolution.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.